HTC is not wasting time on its releases, Microsoft releases a new app and OnePlus goes on the record about about their improved customer support.
A new HTC One device has come out of the darkness, and it’s not quite like anything we were expecting from HTC at this point. They call it the HTC One M8s and it’s pretty much a more affordable version of the One M8.
This version comes with a 5-inch 1080p display, a Snapdragon 615 processor, 2 GB of RAM, 16 GB of internal storage, 13/5MP cameras, a 2840 mAh battery and Android 5.0. We haven’t heard much of availability, other than the fact it will be launching in the UK for £379.99.
Opinion: This is pretty much identical to an HTC One M8, save for the camera and processor. Of course, battery will also be improved by this change in chips, as well as the slight bump from the M8’s 2600 mAh battery.
Windows Phone users have been using Office Lens for over a year, an app many of us have been begging for for quite some time. What makes it special? Think of it as a document scanner with Office support. You can do things like take pictures of documents and then edit them via Office’s apps. And yes, unlike most other competitors, this app will convert physical text into editable text in your screen.
Today marks a new era in Office’s reach as Microsoft releases Office Lens for Android and iOS. Getting the iOS version is easy, as you just have to go download it from the Apple App Store. It’s a bit trickier for Android users, though (at least for now). You have to join the official Google+ community, then click on “Become a Tester” under the About section of the page.
OnePlus started small(ish), so it makes sense that their customer support wasn’t the best at first. We know as well as you that it got pretty annoying having to deal with customer support matters with OnePlus. It was close to chaos, but they have since improved their customer support and are telling us all about it today.
Their customer support team now works 24/7 and has grown by 4500% since Q1, 2014. They also claim their customer satisfaction rate has improved by 20% and their first response time to 9 hours, which is 40% faster than the industry average of 21.2 hours. They have also increased their return window to 15 days and device replacement waits were shortened to 7 days.
Opinion: I know OnePlus has had its stumbles, but they are doing a great job with what they have. Remember this is still a startup, not a huge corporation. I give them an A for effort!