The Surface has line has a well-documented bug, the Sleep of Death, where it would not wake up after going to sleep. Microsoft issued an update to take care of it, but even though my Surface book got the update it didn’t get the memo that it was supposed to stop. My Surface also suffered from a lot of blue screens and even a few pink ones.
Here is a list of things that you should try to fix the wake from sleep issue of your Surface (these solutions can be tried on the whole line of Surface products).
1. Try waking your Surface with hotkeys
You might be able to wake your Surface using a special keyboard shortcut.
If you have a keyboard connected, simultaneously press the Windows logo key +Ctrl+Shift+B.
If you are in tablet mode, simultaneously press both the volume-up and volume-down buttons three times in quick succession (within two seconds).
2. Force Restart:
Press and hold power button for 30 seconds. Screen may flash but do not release power button until 30 seconds is complete. Then press the power button again to turn the Surface back on.
3. Two-button Shutdown:
Press and hold the power button on your Surface for 30 seconds and then release it. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. Wait 10 seconds and then turn your Surface back on.
One thing you should check, is the state of the battery, if it’s too low sometimes it won’t turn on. You’ll need to charge your Surface for a few minutes before it will turn on. Depending on how low the battery is, you may see a battery icon on the screen for 10 to 15 minutes before Windows starts.
4. Update Drivers
Make sure drivers are up to date by doing visiting this page by Microsoft which has links to the most up to date drivers for each Surface product.
5. Trade it in.
All Surface products come with a 1 year warranty, I picked up the 2 year warranty knowing I would probably keep my device for a bit longer than a year (and it’s usually right after the warranty expires that things go wrong). If you’re going to swap the unit, I would be sure that it’s really a last resort, if your unit does experience a drop or spill you’ll regret using it on something trivial.
Something magical happened when I traded mine in, they didn’t have last years model and I got this years new Surface Book with a graphics card that’s twice as powerful and so far I haven’t had a single issue waking it from sleep.
If you’re serious about trading in your Surface and want to try to get the latest version, buying the 2 year warranty will help, since the longer they’ve moved on to selling the new unit, the better the chances are they’ll be out of stock.You can also check online to see what units they have in stock, in general, the replacement units aren’t the taken from the normal stock, they come in plain boxes and aren’t meant for resale. However, since they were out of stock of the Surface book with my specifications they had no choice but to bump me up to the Performance base.
$200 was a small price to pay for a brand new laptop with the latest specs, even if I didn’t get an upgrade I’d still have been happy for a device that had no wear and tear. I am VERY hard on my devices.